Sometimes the diligence comes back wrong: a title complication that will outlive everyone's patience, a structural question without a good answer, a price that no written reasoning can reach. When that happens we say so plainly — even when the client is in love, and even though our fee depends on a completed purchase. It is written into our charter because incentives drift unless they are pinned: if a home is not right, we say so. A client who walks away on our advice tends to come back for the next one — and to send the people they care about. We would rather lose a transaction than lend our name to a bad one. That sentence is the whole business model.